This Privacy Policy explains what information is collected from visitors to COUNTINGWELL.COM and users of the COUNTINGWELL app (hereinafter both are referred to as COUNTINGWELL), why the information is collected and how it is used. It also explains user options for accessing and managing information, our data security practices and other matters. COUNTINGWELL is operated and owned by ILLUMINATI LEARNING SOLUTIONS PVT. LTD. This Policy became effective April 20, 2020 and is subject to our Terms of Use.
Why we collect personal information?
We collect personal information from you to identify you, to provide you with information required to
service you, to ensure that we provide you with the correct feedback regarding your performance in
various assessments, and to help us deliver a superior educational experience. Information collected
enables us to give you convenient access to our service offerings and products, and may help us tailor
your educational experience. The information collected also helps us to personalize your experience and
to allow us to deliver the type of content and product offerings in which you are most interested. To
improve COUNTINGWELL, products and services in order to better serve you. To allow us to better service
you in responding to your customer service requests. To administer a contest, promotion, survey or other
site feature. To quickly process your transactions. To send periodic emails regarding your order or
other products and services. You will always have the option to unsubscribe.
What Information do we collect and how do we use it?
1.Information you provide:
We collect information to provide more effective services. We ask for your name, email address, and
other personal information when you register to use certain features of COUNTINGWELL. We also may ask
for this information at other times, such as when you take assessments, enter contests or other
promotions sponsored by us and/or our partners. If you use a feature that requires payment of a fee, we
collect your credit card data or payment account information. When you use one of our paid products, we
track the web pages, and information that has been accessed by you, and store it on our servers. This
enables us to track items that you have completed, and those that you need to see.
2. Cookies:
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you
agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a
particular site. Cookies allow web applications to respond to you as an individual. The web application
can tailor its operations to your needs, likes and dislikes by gathering and remembering information
about your preferences. We use traffic log cookies to identify which pages are being used. This helps us
analyse data about web page traffic and improve COUNTINGWELL in order to tailor it to customer needs. We
only use this information for statistical analysis purposes and then the data is removed from the
system. Overall, cookies help us provide you with a better website, by enabling us to monitor which
pages you find useful and which you do not. A cookie in no way gives us access to your computer or any
information about you, other than the data you choose to share with us. You can choose to accept or
decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser
setting to decline cookies if you prefer. This may prevent you from taking full advantage of the
website. Some of our features and services may not function properly if your cookies are disabled.
3. Log information:
When you access COUNTINGWELL, our servers automatically record information that your browser or app
sends whenever you visit COUNTINGWELL. These server logs may include information such as your web
request, Internet Protocol address, browser type, browser language, operating system, app version
information, the date and time of your request and one or more cookies that may uniquely identify your
browser.
4. User communications:
When you send email or other communication to us, we may retain those communications in order to process
your inquiries, respond to your requests and improve our services.
5. Links:
We may present links in a format that enables us to keep track of whether these links have been
followed. We use this information to improve our customized content. Clicking on links may take you to
sites outside our domain. COUNTNGWELL may contain links to other websites of interest. However, once you
have used these links to leave our site, you should note that we do not have any control over that other
website. Therefore, we cannot be responsible for the protection and privacy of any information which you
provide whilst visiting such sites and such sites are not governed by this privacy statement. You should
exercise caution and look at the privacy statement applicable to the website in question. This Privacy
Policy applies solely to information collected by COUNTINGWELL.
6. Alerts:
We may alert you by email or phone (through sms/call), other instant messengers and social media to
inform you about new service offerings or other information which we feel might be useful for you.
7. Public Forums:
When you use certain features on COUNTINGWELL like the discussion forums and you post or share your
personal information such as comments, messages, files, photos, will be available to all users, and will
be in the public domain. All such sharing of information is done at your own risk. Please keep in mind
that if you disclose personal information in your profile or when posting on our forums this information
may become publicly available.
8. Data Security:
If use a feature requiring payment of a fee, we transmit your credit card data to our bank for
processing. If we encounter a problem with payment, we may review the order information with you and our
bank to resolve it. We do not otherwise disclose or store your credit card information. We do not share
your email address or your personal information with third party marketers.
We offer secure pages to collect sensitive information on our order form, such as credit card
information. We also use administrative, physical and technical precautions to help protect the
confidentiality, security and integrity of personal information stored on our system. We host the Site
at a commercial-grade data center that employs extensive security practices. While no computer system is
completely secure, we believe the measures implemented by our Site reduce the likelihood of security
problems to a level appropriate to the type of data involved.
9. International Transfer:
Your information may be transferred to; and maintained on computers located outside of your state,
province, country or other governmental jurisdiction where the privacy laws may not be as protective as
those in your jurisdiction. Your consent to this Privacy Policy followed by your submission of such
information represents your agreement to your personal information being possibly stored and transferred
to such outside locations.
10. Information sharing:
Other than the above mentioned sharing of data related to credit card information, we only share
personal information with other companies or individuals outside of COUNTINGWELL in the following
limited circumstances:
We have a good faith belief that access, use, preservation or disclosure of such information is
reasonably necessary to :
a. Satisfy any applicable law, regulation, legal process or enforceable governmental request
b. Enforce applicable Terms of Use, including investigation of potential violations thereof
c. Detect, prevent, or otherwise address fraud, security or technical issues, or
d. Protect against imminent harm to the rights, property or safety of COUNTINGWELL or COUNTINGWELL, its
users or the public as required or permitted by law. We may share with third parties certain pieces of
aggregated, non-personal information, such as the number of users subscribed to a particular product, or
the number of users registered on COUNTINGWELL. Such information does not identify you individually.
We may provide information to service providers to help us bring you the services we offer.
Specifically, we may use third parties to facilitate our business, such as to host the service at a
co-location facility for servers. Where we utilize third parties for the processing of any personal
information, we implement reasonable contractual and technical protections limiting the use of that
information to our specified purposes.
How Long Do We Retain User Data?
Currently, we plan to retain user data while an account is active and for at least three years
afterward. We may alter this practice according to legal and business requirements. For example, we may
lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct.
Unless otherwise prohibited, we may shorten the retention period for some types of data if needed to
free up storage space.
Your Consent to This Policy
By accessing COUNTINGWELL, you agree to this Privacy Policy. This document supersedes any prior
communication on this topic and reflects the entire and exclusive Privacy Policy for this Site. This
Policy is subject to our Terms of Service, which take precedence over any conflicting Policy provision.
We may change our Policy by posting a new version of it on our Site.
Contacting Us
If there are any questions regarding this privacy policy you may contact us by writing to us at: info@countingwell.com
